Hear me out!
Hear me out!
D(Th)is-service age, is one that has never-before encountered capabilities. It places the customer at the top of everything. Well, he is at the top with no vision as to what is happening underneath. Whether you are a convenience seeker or not, you have to go through the "sweet voice" at the other end that makes you press only 12 digits before you can get to "talk" to another unknown voice; this time it is Meera. Last time it was Shweta and Meera has no clue about what Shweta told me. Any query anywhere else is directed to the "voice". Listen to the voice - excuse me, hello! can somebody listen to me? I happen to be a customer! If you are a platinum customer, may be, it is another issue. If you are one of the numerous smaller fish, do you affect the topline in any significant way?
This is the age of service from anywhere - everything is entered in a centralized database. Rani will tell you that your outstanding is so much; so will Noel, because even though Rani has entered in the database to check the cover you "dropped" as was advised by Rahul, nobody has really checked. Jacob says that he can get his seniors to look while Kripa has to be explained the whole story for another half an hour; all this over a line that is not toll free and I, as a customer, am paying for dis-service that is supposedly personalized as advertised in the service provider's webpage and ads on TV. You decide to make a racket of withdrawing everything. Meanwhile, Srikant calls you to tell that the same service provider is pleased to offer you more and more of dis-service!!! LOL!
Earlier, there was much hue and cry over politics shadowing real customer service. Well, what would you call me suffering at the hands of a competitive private enterprise that is in an environment of equal competition. Meaning, it is the same everywhere; you either have 12 digits or 15 before you get to talk to the "voice". Oligopolitics eh???
I almost decided not to buy any products here afterwards, but then, sigh! nirvana is not so easy to attain. However, shh! don't tell anybody - I have kept all my money as gold coins hidden in a big vessel dug in a corner of my house and secured it by means of a cryptic code, which is in a page in a dusty book somewhere in the corner of my library, so that Enid Blyton's heroic children can hunt the same!!! :-)
P.S: The names are all fictional, obviously. I still feel there are lots of positives to the current age customer service. It just has not yet come of age!!! Much of what I have written may sound pretty similar to how my professor Mr. Pratapgiri talks. No wonder that it was his inspiration and my frustration that made me pen these - so, by no means a completely original article. I must admit that, being his student, I thought it a right to copy his style of speaking! ;-)
D(Th)is-service age, is one that has never-before encountered capabilities. It places the customer at the top of everything. Well, he is at the top with no vision as to what is happening underneath. Whether you are a convenience seeker or not, you have to go through the "sweet voice" at the other end that makes you press only 12 digits before you can get to "talk" to another unknown voice; this time it is Meera. Last time it was Shweta and Meera has no clue about what Shweta told me. Any query anywhere else is directed to the "voice". Listen to the voice - excuse me, hello! can somebody listen to me? I happen to be a customer! If you are a platinum customer, may be, it is another issue. If you are one of the numerous smaller fish, do you affect the topline in any significant way?
This is the age of service from anywhere - everything is entered in a centralized database. Rani will tell you that your outstanding is so much; so will Noel, because even though Rani has entered in the database to check the cover you "dropped" as was advised by Rahul, nobody has really checked. Jacob says that he can get his seniors to look while Kripa has to be explained the whole story for another half an hour; all this over a line that is not toll free and I, as a customer, am paying for dis-service that is supposedly personalized as advertised in the service provider's webpage and ads on TV. You decide to make a racket of withdrawing everything. Meanwhile, Srikant calls you to tell that the same service provider is pleased to offer you more and more of dis-service!!! LOL!
Earlier, there was much hue and cry over politics shadowing real customer service. Well, what would you call me suffering at the hands of a competitive private enterprise that is in an environment of equal competition. Meaning, it is the same everywhere; you either have 12 digits or 15 before you get to talk to the "voice". Oligopolitics eh???
I almost decided not to buy any products here afterwards, but then, sigh! nirvana is not so easy to attain. However, shh! don't tell anybody - I have kept all my money as gold coins hidden in a big vessel dug in a corner of my house and secured it by means of a cryptic code, which is in a page in a dusty book somewhere in the corner of my library, so that Enid Blyton's heroic children can hunt the same!!! :-)
P.S: The names are all fictional, obviously. I still feel there are lots of positives to the current age customer service. It just has not yet come of age!!! Much of what I have written may sound pretty similar to how my professor Mr. Pratapgiri talks. No wonder that it was his inspiration and my frustration that made me pen these - so, by no means a completely original article. I must admit that, being his student, I thought it a right to copy his style of speaking! ;-)
posted by appalam vadaam at
9:44 PM
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